FAQ
How do I get there?
You can get directions from any mapping site/program by entering our address: 518 Santa Fe, Kansas City, MO 64105. The official site will also have a widget in the right hand bar for getting directions.
What forms of payment do you accept for purchases or recycling?
Cash, check, and most major credit cards.
Will you hold … for me?
The only items we will hold are items that our members have requested.
Why don’t you list your inventory online?
Our inventory changes daily.
What about the personal information on my computer?
When a computer enters our reuse system, we perform a single pass wipe of the hard drive as part of our testing procedure. If the computer is too old, or the hard drive is too small, we send them off to be put through a grinder and all data is irrevocably destroyed.
We also offer a data wiping service for $15.00 where we will erase your data to the U.S. DoD 5220.22-M Standard.
If I can only get there when you are closed, can I just leave an item on your dock?
Our docks are not secured or covered. Thieves, vandals, and weather can all get there. Many times other people’s good intentions have cost us. If you cannot get here when we are open, please find another responsible avenue to recycle your items through. If you aren’t sure where to go, you can check http://recyclespot.org/ for a nearby recycler.
What if I can’t fit an item in my vehicle when I buy it?
When in doubt, measure your vehicle and the item before purchasing. If you can’t fit it in the vehicle, or you are short on time; you have 5 business days from the date of purchase to pick up your items.
Why will you only hold items for 5 business days?
If we hold items too long, we won’t have room to bring in new items. Over the 25 + years we have been doing this, we have concluded that 5 business days is the fairest we can be to both our customers and ourselves.
Can you come to my home for a pick-up?
The costs of home pick up (insurance, bonding, etc) far outweigh the benefits to the few donor/recycling customers that request it.
Will someone help me load/unload my heavy items?
We have staff and equipment here to load or unload nearly anything.
Where does all this stuff go?
If an item is in good working order, we sell the items to keep other costs down.
If an item is broken or end-of-life, it can go to one or more of several places. If it is a piece of wooden or plastic furniture we have to pay for disposal and it ends up in a landfill. If it is metal, we recycle it locally. If an item is electronic, we send it off to be demanufactured and recycled. No electronics we ship off end up in a dump, a landfill, or a ‘third world’ country. Everything is handled inside the US in a safe manner.
Where do you get all this stuff?
Most of it comes from local businesses that are upgrading, moving, or getting rid of excess equipment; and some of it comes from responsible individuals who don’t want to see their e-waste end up in landfills or other countries.
Do you buy items?
The short answer is no.
Will you charge me for recycling … ?
For a list of our recycling fees, please click on the Recycling Fees link in the menu. If you till aren’t sure, or can’t find the recycle fees in the menu, you can always call us at (816)472-0444 to ask.
Can you call me when you get … ?
We apologize if calling us, at (816)472-0444, every-so-often to ask if we can cover your needs or desires is an inconvenience. That is part of the price in getting inexpensive equipment. We know it isn’t good customer service to say this, but it is the truth.
Why am I being charged for donating … ?
If an item can’t be reasonably reused, we will recycle it for you.
If we recycle an item for you, it is not a donation. We are providing you with a service.
